Design Service Pro does not provide any Service without your prior approval, acknowledgement or acceptance to this Refund Policy (hereafter, the “Policy”) and the Design Service Pro Terms and Conditions (hereinafter, the “Terms”). You may access the Terms & Conditions by clicking here. By entering into an arrangement, contract or agreement with Design Service Pro for the provision of any Service, you give us your formal, exclusive and non-revocable acknowledgement, consent, approval and acceptance to all the terms and conditions outlined in the Terms and the Policy.
Capitalized terms used but not defined herein shall have the meanings assigned to them in the Terms. For the purpose of this Policy, “partial refund” means a 50% refund of the amount received by Design Service Pro.
Due to the wide range of Services provided by Design Service Pro, it is not possible for us to provide a generic refund policy that is applicable to all kinds of Services. For this very reason, we have worked hard to provide this Service-specific Policy, in which our refund terms related to each Service are individually listed for your ease of reference.
At Design Service Pro, every project is extremely crucial to us and we strive to ensure that we handle each client with utmost care and professionalism. Our aim is to provide the best results as per the terms and conditions outlined in the Engagement Contract. However, despite every measure, if you still remain unsatisfied with the end-results, you may opt for a refund, subject to the terms and conditions outlined herein.
In general, once work on an Engagement Contract has commenced, a full refund will not be possible and a partial refund may or may not be available, so please check out the service specific refund policies below:
●Design
Logo Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
3D Logo:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Animated Logo:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
UI/UX Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Web Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Mobile Application Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Design & Branding:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Graphic Designing:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Landing Page Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Image Editing:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Business Card:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Business Letter Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
Envelope/Brochure Design:
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
●Content
Content Marketing
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
●Web Services
Web Development
Full refund may be claimed within:
- 24 hours after you made the payment; or
- 72 hours from receiving your Brief Form, duly filled in by you or by Design Service Pro sales team, as the case may be, where an account manager has not yet been assigned to your Engagement Contract.
Partial refund may be claimed where:
- The first delivery made failed to cover any guidelines mentioned in your Brief Form or Engagement Contract;
- Your account manager goes unresponsive for 14 calendar days without notifying or informing you; or
- Order cancellation request is made within 24 hours from your order being assigned to an account manager.
No refund shall be provided in the event:
- A partial payment was made;
- You fail to respond or reply to Design Service Pro for 14 calendar days; or
- You do not fill in and share the Brief Form within 7 days of making payment.
●Digital Marketing
Complete SEO Plan
Not eligible for refund, in full or in part.
PPC
Not eligible for refund, in full or in part.
Email Marketing
Not eligible for refund, in full or in part.
E-Commerce SEO
Not eligible for refund, in full or in part.
Keyword Research
Not eligible for refund, in full or in part.
Website SEO Audit
Not eligible for refund, in full or in part.
SEO Link Building
Not eligible for refund, in full or in part.
SEO Copy Writing
Not eligible for refund, in full or in part.
●Social Media Management
Social Media Management
Not eligible for refund, in full or in part.
Social Media Marketing
Not eligible for refund, in full or in part.
YouTube Management
Not eligible for refund, in full or in part.
Social Media Creation
Not eligible for refund, in full or in part.
●General Terms and Conditions
Design Service Pro’s refund commitment is subject to the following terms and conditions:
- No refund is applicable if the required information for the successful provision of the Services is not given to Design Service Pro within 7 calendar days from payment. If there is a delay or a failure in provision of the Services due to improper communication from you, including without limitation, your omission to fill in and share the Brief Form with Design Service Pro within 7 days, the same shall not be attributed to Design Service Pro and Design Service Pro warrants no refund or Service in such a situation. You acknowledge that it is solely your responsibility to fill in the required information in the Brief Form within the provided timeframes.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an express written agreement signed with a penalty clause for delay in delivery.
- No refund is applicable in case you request any changes, alterations or termination in your Engagement Contract or Brief Forms. In such an event, the acceptance of your request for changes, alterations or termination shall be dealt with on an individual basis and at Design Service Pro’s sole and absolute discretion.
- You acknowledge that no request for refund shall be entertained where you fail to respond to Design Service Pro at any point in time for a total period of 14 calendar days after making a payment to Design Service Pro in respect of Services. It shall solely be the Purchaser’s responsibility to timely respond to Design Service Pro. In the event there is no response or communication from your end, the Engagement Contract shall be put on hold until your response. You shall clear any and all pending invoices that are overdue in such case prior to bringing the Engagement Contract live again.
- In the event Services are being charged at an hourly rate, you may be eligible for a refund for all unutilized hours at Design Service Pro’s absolute discretion, subject to the terms of the Engagement Contract. If you wish to apply for a refund for unutilized hours, please contact us at support@designservicepro.com.
How to Apply For Refund
If you are eligible for a refund and wish to cancel your order, send an email at support@designservicepro.com and our sales team will get in touch with you.
Processing of Refunds
Partial Refunds will be processed and mailed within 15 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.
Full Refunds will be processed and mailed within 30 business days from the date of cancellation and will be brought about using either through the merchant or through a cross-cheque.
Amendments
Design Service Pro may, at any time, without notice to you and in its sole discretion, amend this Policy from time to time. You acknowledge that it is your responsibility to review this Policy periodically. Your continued use of Design Service Pro’s Website or Services after any such amendments shall be construed as your acknowledgement and acceptance thereof.
Contact
If you have questions or suggestions about this Policy, please email us at support@designservicepro.com.